Meme CU Announces Launch of “ApologAI”
Meme CU is proud to announce the launch of “ApologAI,” our new generative assistant trained exclusively on previous member complaints.Designed to respond to common inquiries with highly personalized regret, ApologAI is fully integrated into our digital experience stack.
Early interactions include:
- “We’re sorry you feel that way.”
- “This isn’t the experience we hoped for you.”
- “Per your signed agreement, we cannot assist further.”
Key Features:
- 24/7 availability, except during scheduled outages.
- Fluent in passive voice and vague empathy.
- Automatically escalates issues to a non-monitored inbox.
According to leadership, ApologAI reflects our core values: innovation, accountability deflection, and vaguely hopeful messaging.“This is a big step forward in digital transformation,” said our Interim VP of Digital Sentiment Alignment. “We’ve completely reimagined the member journey, starting from the apology backward.”ApologAI is now available in our mobile app, web chat, and laminated QR code behind the teller counter.We apologize in advance